Welcome to the Ridge River FAQ! Below are answers to some of the most common questions our customers have. If you need further assistance, please feel free to contact us at ridge.river@radgerx.com or call us at +1 681-810-6361.

1. How do I place an order?

To place an order, browse our products on the Ridge River, select the items you wish to purchase, add them to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information to complete your purchase.

2. What payment methods do you accept?

We accept major credit and debit cards including Visa, MasterCard, American Express, and Discover. Additionally, we offer digital wallet options such as PayPal, Apple Pay, and Google Pay for your convenience.

3. How can I track my order?

Once your order has shipped, you will receive an email with a tracking number. Use this number on our Order Tracking page or the carrier’s website to monitor your shipment’s progress.

4. What is your shipping policy?

We offer free shipping within the USA and Europe with estimated delivery times of 7 days and 15 days respectively. For international orders outside these regions, shipping rates and delivery times vary based on location. Please refer to our Shipping Information page for more details.

5. Do you ship internationally?

Yes, we ship to various international destinations outside the USA and Europe. Shipping rates and delivery times depend on your location. International orders may be subject to import duties and taxes, which are the customer's responsibility.

6. What is your return policy?

We offer a 30-day return policy for most items. Products must be unused, unworn, with original tags and packaging. To initiate a return, contact us at ridge.river@radgerx.com with your order details.

7. How do I initiate a return?

To start a return, email us at ridge.river@radgerx.com with your order number and reason for return. We will provide you with a return shipping label and instructions on how to send back your item.

8. What items are non-returnable?

Certain items cannot be returned, including perishable goods, custom products, personal care items, hazardous materials, sale items, and gift cards. Please contact us if you have questions about a specific item.

9. Can I exchange an item?

Yes, to exchange an item, please return the original product for a refund and place a new order for the desired item through our website.

10. How long does it take to process a refund?

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds are processed to your original payment method within 10 business days.

11. How do I update my account information?

Log in to your account on our website, navigate to Account Settings, and update your personal details, shipping address, and payment information as needed.

12. What should I do if I receive a defective or wrong item?

If you receive a defective or incorrect item, please contact us immediately at ridge.river@radgerx.com with your order number and details of the issue. We will resolve the matter promptly.

13. Do you offer gift wrapping?

Yes, we offer gift wrapping for an additional fee. During checkout, select the Gift Wrapping option and include a personalized message if desired.

14. How can I contact customer support?

You can reach our customer support team via:

• Email: ridge.river@radgerx.com

• Phone: +1 681-810-6361

• Address: 16321 SW 60TH TER, Miami, FL 33193

Our support hours are Monday to Friday, 9 AM to 5 PM EST.

15. Do you offer bulk discounts?

Yes, we offer bulk discounts for large orders. Please contact us at ridge.river@radgerx.com with your order details to discuss available discounts.

16. Can I cancel my order?

Orders can be canceled within 24 hours of placement by contacting us at ridge.river@radgerx.com. After this period, orders may already be processed and shipped.

17. How do I apply a promo code?

During checkout, enter your promo code in the Promo Code field and click Apply. The discount will be reflected in your order total.

18. Do you have a loyalty program?

Yes, we offer a Loyalty Program where you can earn points for every purchase. Points can be redeemed for discounts on future orders. Sign up through your account to start earning rewards.

19. How do I subscribe to your newsletter?

Subscribe to our newsletter by entering your email address in the subscription box located at the bottom of our website. Stay updated on the latest products, promotions, and exclusive offers.

20. Are your products eco-friendly?

Yes, we are committed to sustainability. Many of our products are made from eco-friendly materials and designed to minimize environmental impact. Learn more about our sustainability initiatives on our About Us page.

Contact Information

Ridge River
Company: MIGUEL A. ALVAREZ LLC
Email: ridge.river@radgerx.com
Address: 16321 SW 60TH TER,
Miami, FL 33193
Phone: +1 681-810-6361

At Ridge River, we are dedicated to providing exceptional customer service and high-quality outdoor gear to enhance your adventures. If you have any additional questions or need further assistance, please do not hesitate to reach out to us!