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Beautiful view from Fansipan Mountain with a temple

Help Center

Welcome to the Ridge River Help Center! We are here to assist you with any questions or concerns you may have regarding our products, orders, and services. Our goal is to ensure you have a seamless and enjoyable shopping experience. Below, you'll find answers to some of the most common inquiries. If you need further assistance, please don't hesitate to contact our dedicated support team.

Frequently Asked Questions (FAQs)

1. How can I place an order?

  • Browse our extensive range of outdoor and camping gear on our website.

  • Select the items you wish to purchase and add them to your cart.

  • Proceed to checkout, enter your shipping and payment information, and confirm your order.

2. What payment methods do you accept?

  • We accept major credit and debit cards including Visa, MasterCard, American Express, and Discover.

  • Additionally, we offer digital wallet options such as PayPal, Apple Pay, and Google Pay for your convenience.

3. How can I track my order?

  • Once your order has been shipped, you will receive an email with a tracking number.

  • Use the tracking number provided to monitor the status of your delivery through our website or the carrier’s website.

4. What is your return policy?

  • We offer a 30-day return policy for most items. Items must be unused, with original tags and packaging.

  • To initiate a return, contact us at ridge.river@radgerx.com with your order details.

5. Do you ship internationally?

  • Yes, we ship to various international destinations. Shipping rates and delivery times vary based on location.

  • Please refer to our Shipping Information section for more details.

6. How can I contact customer support?

  • You can reach our customer support team via email at ridge.river@radgerx.com or by phone at +1 681-810-6361.

  • Our support hours are Monday to Friday, 9 AM to 5 PM EST.

How to Contact Us

If you have any questions that aren't covered in our FAQs, our friendly customer support team is here to help!

Feel free to reach out to us during our business hours, and we will respond as quickly as possible.

Order Tracking

To track the status of your order:

  1. Locate the tracking number in your shipping confirmation email.

  2. Visit our Order Tracking page or the carrier’s website.

  3. Enter your tracking number to view the latest updates on your shipment.

If you encounter any issues with tracking your order, please contact us at ridge.river@radgerx.com.

Returns and Refunds

Your satisfaction is our priority. If you need to return a product, please follow these steps:

  1. Eligibility: Ensure the item is unused, with original tags and packaging, and within the 30-day return window.

  2. Initiate Return: Contact us at ridge.river@radgerx.com with your order number and reason for return.

  3. Return Shipping: Follow the instructions provided by our support team to send back your item.

  4. Refund Processing: Once we receive and inspect the returned item, we will process your refund to the original payment method within 10 business days.

Note: Certain items are non-returnable, including perishable goods, custom products, personal care items, hazardous materials, sale items, and gift cards.

Account Management

Managing your account is easy! Here’s how you can update your information:

  • Create an Account: Sign up on our website to save your information and track your orders more efficiently.

  • Update Information: Log in to your account and navigate to the "Account Settings" to update your personal details, shipping address, and payment information.

  • Password Reset: If you’ve forgotten your password, use the "Forgot Password" feature on the login page to reset it securely.

For any account-related issues, please contact us at ridge.river@radgerx.com.

Product Information

We take pride in offering high-quality outdoor and camping gear. For detailed information about our products:

  • Product Descriptions: Each product page includes detailed descriptions, specifications, and customer reviews.

  • Sizing Guides: Refer to our sizing guides to ensure the perfect fit for apparel and gear.

  • Care Instructions: Follow the provided care instructions to maintain the quality and longevity of your purchases.

If you have specific questions about a product, feel free to reach out to our support team for more information.

Live Chat Support

For immediate assistance, use our live chat feature available on our website. Click the chat icon at the bottom right corner of the page to connect with a customer service representative in real-time.

Contact Information

Ridge River
Company: MIGUEL A. ALVAREZ LLC
Email: ridge.river@radgerx.com
Address: 16321 SW 60TH TER,
Miami, FL 33193
Phone: +1 681-810-6361

At Ridge River, we are committed to providing exceptional customer service and support. Whether you have a question about a product, need help with an order, or require assistance with your account, our team is here to help you every step of the way. Thank you for choosing us for your outdoor and camping needs!

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