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Beautiful view from Fansipan Mountain with a temple

Store Policy

Welcome to Ridge River! We are dedicated to providing high-quality outdoor and camping gear to enhance your adventures. Please take a moment to familiarize yourself with our store policies to ensure a smooth and enjoyable shopping experience.

1. Payment Methods

We accept a variety of payment methods to make your purchasing process convenient and secure:

  • Credit/Debit Cards: Visa, MasterCard, American Express, Discover

  • Digital Wallets: PayPal, Apple Pay, Google Pay

  • Bank Transfers: Available upon request for bulk orders

All transactions are processed securely through our trusted payment gateways, ensuring your financial information is protected.

2. Shipping Policy

At Ridge River, we strive to deliver your orders promptly and reliably. Below are the details of our shipping policies:

  • Order Processing: Orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.

  • Domestic Shipping (USA and Europe):

    • Free Shipping on all orders within the USA and Europe.

    • USA Delivery: Estimated within 7 days from shipment.

    • Europe Delivery: Estimated within 15 days from shipment.

  • International Shipping:

    • Available to various destinations outside the USA and Europe.

    • Shipping rates and delivery times vary based on location.

    • Customs and Duties: International orders may incur import duties and taxes, which are the customer's responsibility.

  • Order Tracking: Once shipped, you will receive a tracking number via email. Please allow up to 48 hours for tracking information to update.

  • Shipping to P.O. Boxes: We accommodate shipping to P.O. boxes where possible. Please contact our customer support for specific requirements.

For any shipping inquiries, please contact us at ridge.river@radgerx.com.

3. Returns and Refunds

Your satisfaction is our priority. If you are not completely happy with your purchase, please review our return and refund policies:

  • 30-Day Return Policy:

    • You have 30 days from the receipt of your item to request a return.

    • Items must be unused, unworn, with original tags and in original packaging.

    • A receipt or proof of purchase is required.

  • How to Initiate a Return:

    • Contact us at ridge.river@radgerx.com to start the return process.

    • Returns should be sent to:
      Ridge River
      Address: 16321 SW 60TH TER,
      Miami, FL 33193

  • Refunds:

    • Once your return is received and inspected, you will be notified of the approval or rejection of your refund.

    • Approved refunds will be processed to your original payment method within 10 business days.

  • Non-Returnable Items:

    • Certain items cannot be returned, including perishable goods, custom products, personal care items, hazardous materials, sale items, and gift cards.

  • Exchanges:

    • To exchange an item, return the original item for a refund and place a new order for the desired item.

For more details, please contact us at ridge.river@radgerx.com.

4. Privacy Policy

Your privacy is important to us. Please refer to our comprehensive Privacy Policy to understand how we collect, use, and protect your personal information.

5. Terms of Service

By using our website and services, you agree to our Terms of Service. Please read them carefully to understand your rights and obligations.

6. Customer Support

We are here to assist you with any questions or concerns you may have. Our dedicated customer support team can be reached through the following channels:

7. Contact Information

Ridge River
Company: MIGUEL A. ALVAREZ LLC
Email: ridge.river@radgerx.com
Address: 16321 SW 60TH TER,
Miami, FL 33193
Phone: +1 681-810-6361

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